Scripture: My eyes shall be upon the faithful of the land, that they may dwell with me; He who walks in a blameless way is the one who will minister to me (Psalm 101:6).
Today’s Thought: A key element of integrity is standing behind your products and services. Does your return policy favor the customer or your business? Do you seek to satisfy your customer, or do you quibble over the fine print?
When you receive complaints – and everyone does at some point – do you become defensive or do you listen to your customer and work out a reasonable solution? I once heard a business owner proudly crow that he saves thousands of dollars by holding to a thirty-day policy for defects, not one day more.
If you have to make a mistake, err on the side of the customer. Work out a generous solution that allows your customer to go home happy. If someone is dissatisfied, take the product back. You may forgo profits in the short run, but you will gain invaluable customer loyalty, and your long-term success will be assured.
A faithful man will abound with blessings, but he who makes haste to be rich will not go unpunished (Proverbs 28:20).
A key element of integrity is standing behind your products and services.
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