When a customer calls to complain or to get information, do you answer honestly?

Scripture: You shall know the truth, and the truth shall make you free (John 8:32).

Today’s Thought: You’ve heard it said that honesty is the best policy. But if you make a mistake and a customers calls to complain, do you answer honestly? Customer abhor excuses, especially dishonest ones. If you try to weasel out of your responsibility, you will lose credibility. Instead of trying to get yourself off the hook, admit your shortcomings and apologize to the customer for your failure. Then take the necessary steps to avoid making the same mistake again.

When customers call to confirm delivery dates, do you give them the straight scoop? Whatever you do, don’t promise a date you can’t meet or give an answer just to get them off the phone. If you manage their expectations honestly in advance, your customers can plan accordingly. But if you the truth comes out. Provide honest, accurate answers up front, and you won’t have to worry about suffering the consequences later. Your customers will appreciate your honesty and they’ll keep coming back.

There is a way which seems right to a man, but its end is the way of death (Proverbs 16:25)

Your customers will appreciate your honesty and they’ll keep coming back.